Quality Complaint

A quality complaint includes any deficiency in the identity, quality, durability, reliability, safety, efficacy or performance of a product, which does not allow compliance with the pre-defined qualitative characteristics.

Here are some (non-exhaustive) examples:

• incorrect label

• expiry date and/or batch number absent or unreadable

• lack of drug inside the package

• faulty closure

• product of color or smell different from the norm

• presence of foreign bodies.