Privacy Policy

This page describes how the website (the “Website”) manages the processing of personal information of the users who visit it or who use the contact form through which they can send communications to Dompé. 

This information is also provided pursuant to art. 13 of the General Data Protection Regulation (GDPR) EU 2016/679 and local applicable law for those who interact with the web services provided through the aforementioned Website. 

The term “processing” refers to any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 

The processing of data is aimed at providing the services made available by Dompé through the Website. This Policy is only provided for the Dompé Website and not for other websites that user may visit through links. 

No information deriving from the web service may be communicated or disclosed, except when expressly provided by this information and for by law. 

The personal information provided by the users is only used to perform the service or provision requested and is only disclosed to third parties if necessary for said purpose as specified below. 

The Data Controller and Data Protection Officer (DPO) for the Website is Dompé farmaceutici S.p.A. ("Dompé"), headquartered in Via San Martino 12-12a, 20122 Milano, Italy. 

The appointed email address is

Data Protection Officer can be contacted via email at: 

During their normal operation, the computer systems and software procedures used to operate the Website acquire a number of personal information, the transmission of which is implicit in the use of Internet communication protocols. 

This information is not collected with the purpose of matching it with identified interested parties; however, by its very nature, it could allow users to be identified through processing and combining with data held by third parties. 

This category includes the IP addresses or domain names of the computers used by the Website visitors, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the response from the server (successful, error, and so on) and other parameters relating to the operating system and the user’s IT environment. 

Such data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to check its proper operation. 

The data could be used to establish liability in computer crimes, if any, against the Website. 

Dompé as Data Controller, uses on its website Technical, Analytical, Profiling and Marketing Cookies of first and third parties in order to improve and personalize your browsing experience. 

Technical Cookies are necessary to provide the requested service, ensure the correct use and navigation of the site and do not require the acquisition of consent. 

Analytical Cookies, subject to specific consent, are used to obtain statistical data regarding visits to our site. 

Marketing and Profiling Cookies are used to send you, subject to specific consent, personalized advertising communications in order to provide products and services in line with the preferences detected through navigation. 

For details on the use of cookies on the Website, please visit our ​ ​Cookie Policy page

The optional, explicit and voluntary act of sending electronic mail messages to the addresses listed on the Website entails the subsequent acquisition of the sender’s address, necessary in order to reply to the requests, as well as of any other personal information submitted. The processing of sensitive and legal data is excluded and, if such data is provided by the user, it will be deleted. Specific summary information used for particular on-request services will be gradually provided or displayed on the Website pages. 

Aside from what is specified above regarding browsing data and the use of cookies, the user is free to either provide further information or choose to remain anonymous.  

In particular, the user can contact Dompé by completing the generic contact form, entering data such as: name, surname, email, country, occupation, drug (optional), reason for contact. In this case, the processing shall be lawful on the basis of the user's express consent for specific purposeaccording to art. 6.1(a) of the GDPR, which is optional and can be withdrawn at any time, on the basis of the legitimate interest pursuant to art. 6.1 (f) in relation to the collection of complaints on product quality, and on the basis of the legal obligation pursuant to art. 6.1(c).  

However, if such data are missing, Dompé may not be able to enable some services requested by the user. 

Personal information is processed through automated systems for the time that is strictly necessary to attain the purposes for which the data has been collected and in order to fulfil any legal obligations. The information collected through the Website can be processed - even occasionally - by staff appointed by Dompé for the processing and/or consulting firms to which Dompé may outsource some services/supply. 

Personal information provided by users via their requests of informative material (brochures, information, and so on) is used for the sole purpose of perfecting the requested service and is communicated to third parties only if necessary for said purpose (as with companies providing enveloping, labelling, shipping services). 

The Data Controller may be required to hand out the information referred to in this Policy to law enforcement authorities carrying out legitimate investigation and/or judicial police activities (either on their own initiative in the case of preliminary investigations or under a public prosecutor or state attorney’s direction). Outside these cases and the hypotheses expressly governed by the individual information on the pages of this Website, information will not be disclosed or transferred to any party. 

In any case Dompé reserves the right to communicate personal information to other companies belonging to the group headed by Dompé farmaceutici S.p.A. (the holding company of the Dompé Group) both in Italy and abroad, without prejudice to compliance with this Privacy Policy. No data deriving from the web service will be disclosed. Furthermore, Dompé may communicate the data to third parties such as Data Controllers or Data Processors specifically appointed pursuant to art. 28 of the Regulation. The full list of suppliers and third parties is available at your request. 

Dompé ensures appropriate security measures will be applied to prevent access by unauthorized parties, loss, dissemination or improper use of the same, as required by our Privacy Policy. 

The data processed through the Website may be transferred to Member State of the European Union and to Extra EU Countries. In the event that such entities are located outside the European Union, for the purposes of the abovementioned processing, the personal data will be processed in accordance with articles 44 and subsequent of EU Regulation 2016/679. 

Personal data processed as a result of communication through contact form, will be processed for the time strictly necessary to pursue the purposes indicated or required by law. In any case the retention of such data will not exceed the period of 6 months unless the law imposes a longer term.  

For pharmacovigilance communications and complaints relating to product quality, please refer to the specific reference information.  

For navigation data, please refer to the cookie policy.  

Articles 15 and subsequent of EU Regulation 2016/679 grant users a number of rights related to the processing of their personal data which should be carefully evaluated. Among these are, for example, the right to (at any time) access their personal information, verify their contents, source and accuracy and ask them to be integrated, updated, changed, deleted, blocked in case of a law infringement. Also, the data subject has the right to request the data processing, portability, cancellation and transformation into anonymous form to be restricted or the processed data to be blocked in the event of a law infringement and the right to oppose in any case to the processing of such data, for legitimate reasons. 

The data subject can also issue a complaint with the supervisory authority in the event of infringements of the personal data protection regulations.  

To exercise such rights, the user can reach out to the Data Controller and Data Protection Officer (DPO) at any time. 

Requests should be emailed to: