Pharmacy & E-commerce Customer Care Specialist

Contratto: Indeterminato
Sede: Milano - Italia

For our office in Milano we are looking for an Pharmacy & E-commerce Customer Care Specialist,who will be responsible for Management of Pharmacy and E-commerce channel orders, ensuring order issuing and timely delivery to the customer. Daily relationships with Sales representatives and HQ Sales Department .

Principali aree di responsabilità

  • Relationships with the pharmacy channel customers management regarding the delivery receipt of order ;
  • Backorders analysis to follow stock capacity and sharing of information and actions through detailed reports to support Sales department decision making process;
  • Check and validation of orders in back office Order Taking tool;
  • Support the Customer Care team and the Sales representatives as key point of contact in order issues;
  • Management of:
  • order changes requests received by Sales reps/Area Managers or Key Account Managers;
  • commercial claims received by customers ;
  • administrative claims related to invoices issues, split payment, incorrect price application or discount errors ;
  • Daily monitoring of all mailboxes dedicated to customers and Sales Reps/AM/KAM communication ;
  • Management of Sales Reps’ requests for changes of existing customer master data;
  • Validation and creation of new customers in ERP SAP;
  • E-Commerce channel management as key point of contact for marketplace and distribution providers ;


Requisiti

  • Bachelor’s degree in Business and Economics;
  • Previous working experience in a similar role;
  • Minimum three/five years of experience in Pharmaceutical companies;
  • IT knowledge: ERP SAP (modules SD, MM), excellent with MS Office (mostly confident with Excel and PowerPoint);
  • Fluent in English and Italian – written and spoken;

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Dompé farmaceutici S.p.A. Socio Unico / Capitale sociale € 50.000.000,00
REA MI 289519 - Registro Imprese di Milano / Codice Fiscale e Partita IVA (VAT) IT00791570153

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