PURPOSE OF THE ROLE
The Communications Manager supports the General Manager and will be a member of the U.S. organization supporting Dompé’s new breakthrough therapy, the first-ever ophthalmic biologic product for patients suffering from neurotrophic keratitis, a rare eye disease.
Your role is important! As one of the primary communicators for the company, the Communications Manager will lead internal and external communications, with a focus on:
- 1 - Product public relations
- 2 - Attracting and retaining employees through internal communications and social media
- 3 - Introducing Dompé to the U.S. market.
A ‘day in the life’ of the Communications Manager will include developing and communicating accurate scientific information about our existing products and our rich clinical development pipeline to both internal and external stakeholders. This includes the reporters and producers who cover healthcare news. You get to be the boss too, helping to manage the PR agency of record for Dompé.
We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork.
We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.
MAIN RESPONSIBILITES OF A COMMUNICATIONS MANAGER
PRODUCT PR
- Be an expert on the internal pipeline programs and milestones and plan for them; recommend the most appropriate methods to communicate to the audiences of interest, create and disseminate content through agreed channels.
- Develop external communications cadence, write press releases, obtain internal approvals for content, and collaborate with our external PR partner to reach external audiences.
- Serve as the face of the company with patient advocacy organizations
- Develop and maintain relationships with editors of ophthalmology trade media publications. Develop knowledge of editorial calendars, liaise with editors and respond to trade media requests. Understands dynamics of media relationships, e.g. delivering pre-briefings under embargo.
- Build and evolve corporate relationships with major physician membership organizations, including American Academy of Ophthalmology and American Association of Cataract and Refractive Surgeons.
INTRODUCE OUR COMPANY
- Co-develop our social media calendar with the headquarters team in Milan, generating content and ensuring that English-langauge content is compelling, accurate, and on-brand.
- Oversee the content for the English-language version of Dompe.com, including development of regular updates to the homepage.
- Lead content development and implemntation for a major website update planned for late 2019 or early 2020.
EMPLOYEE COMMUNICATIONS
- Collaborate with the leadership and human resources teams to build and support the company culture through internal communications; develop and execute against an editorial calendar, and prepare in advance for events of interest.
- Produce reactive communications for the leadership team to share with employees and assist with response to market events as needed.
YOU COULD BE THE PERFECT FIT IF YOU HAVE:
- An undergraduate degree in Communication, Public Relations, or a related field (required)
- 3 + years’ experience in corporate communication or public relations, ideally in a commercial-stage pharmaceutical or biotech company
- Experience in “start-up” environments
SKILLS YOU’LL NEED FOR SUCCESS: TECHNICAL
- Strong working knowledge of Principles on Responsible Sharing of Truthful and Non-Misleading Information About Medicines
- Experience with varied types of writing, including internal communications, pitch emails, and press releases
- Demonstrated ability to exercise judgment and discretion in handling confidential information and situations
- Excellent professional written and verbal communications skills
- Strong PC skills
AT DOMPÉ, WE LIVE OUR VALUES EVERYDAY
- Integrity
- Speed
- Knowledge
- Passion
- Attention to Detail
- Reliability
- Flexibility
- Teamwork
BENEFITS OF JOINING OUR TEAM
- Comprehensive medcial benefits: we value access to healthcare for our patients as well as our employees
- Generous vacation / holiday time off: we care about our employees and encourage a balanced lifestyle
- 401(K) matching
- Bay Area office with great views, located in vibrant downtown San Mateo and within walking distance to restaurants, coffee shops, and the Cal Train
- A super cool team who’s excited to transform lives through innovative therapies.
PURPOSE OF THE ROLE
Under the direction of the Head of Medical Affairs, the Director of MSLs is responsible for leading the US MSL team and working with key stakeholders to execute the medical affairs plan, including post-marketing research, medical education, research grants and investigator initiated studies/research, medical advisory boards, and scientific communication of overall medical operating plans. Primary areas of focus may include ophthalmology, with a special focus in ocular surface, and rare disease with high-unmet medical needs. Utilize expert medical/scientific knowledge in assigned therapeutic areas to provide medical insights to further expand medical education and medical affairs plan. Liaise with external stakeholders and key opinion leaders to solicit feedback and strengthen medical reputation in the disease state community and to increase disease awareness. Maintains personal expertise in relevant disease areas and MSL best practices that can be applied externally and internally
MAIN AREAS OF RESPONSIBILITIES OF THE ROLE
Medical Affairs Strategic Execution: Under the direction of the Head of Medical Affairs and Global Head Medical Affairs, work with key stakeholders, management, and functional area leads in the development and execution of key elements of the medical launch plan. Ensure all activities are conducted with the highest levels of scientific rigor and in full compliance with applicable rules and regulations.
Internal Leadership: Lead the field based Medical Science Liaison Team consisting of 5 individuals. Manage budget and resources relevant to the Medical Science Liaison Team and manage metrics to track success. Ensure development and execution of clinical training plan, in partnership with the Head of Medical Affairs, to ensure MSL field team are adequately trained and knowledgeable. Provide appropriate mentoring and coaching to direct reports with respect to technical skills, business acumen/planning, and effective territory management. Ensure Medical Science Liaison Team are aware of current SOPs that apply to them, and conduct training to ensure compliant execution of their activities.
External Leadership: Establish and maintain scientific and clinical relationships with medical professionals, researchers, payor groups and other members of the scientific community in alignment with a therapeutic area of focus. Manage external vendors supporting MSL activities, providing clear direction and ensuring timely completion of key deliverables.
Clinical Expertise: Serve as the field based clinical expert on the cross-functional commercialization team and serve as the voice for the field based MSL team. Attend and provide scientific support of MSL activities and scientific sessions at regional and national congress meetings.
Medical Leadership: Communicate MSL medical insights from KOLs/HCPs to inform refinement of medical strategies or tactics. Provide scientific input and participate in local medical and cross-functional initiatives. Provide field-based medical support to clinical research programs, registries, and facilitation of the investigator-initiated research process. Participates on internal project teams as directed by Manager.
Knowledge, Expertise and Insights Management: Maintain awareness of and access to internal and external information sources available to support high-quality scientific exchange with HCP through collection portal. Develop/increase knowledge of medical literature and critical appraisal of scientific publications. Maintain knowledge base and scientific expertise on all assigned disease areas and product.
People Management: Function as a field-based member within the Medical Affairs department and be directly in charge of a team of 5 field-based MSLs whose activities span the US. Assist each MSL in developing and executing an effective Territory Management Plan consisting of thought leaders within their specific geographies; Conduct field visits and 1:1 meetings. Manage and develop the MSL team including hiring, field training, evaluation, motivation and performance enhancement activities in alignment with the company’s corporate strategies and objectives. Work with MSLs to identify professional development goals and opportunities.
EDUCATION
An advanced degree in life sciences (MD, DO, PharmD or PhD)
FURTHER REQUIREMENTS
- Minimum of 8-10 years of industry experience in a diagnostics or pharmaceutical Medical Affairs setting, including 3 years of proven success in MSL management; Experience with new product launches preferred
- Experience with therapeutic areas (ophthalmology/ocular surface and rare disorders) with proven experience within the pharmaceutical industry including experience in the therapeutic areas preferred
- Clinical research experience, including conducting clinical trials in the Phase IV area
- Experience working with cross-functional medical, clinical development and commercial teams
- Exceptional verbal and written communication skills
- Strong problem-solving skills, good attention to detail, time management skills and personal initiative
- Experience working with experts at academic medical centers to build consensus around new products and/or services
- Ability to travel 60-70%, including weekend conferences
- Availability to attend meetings on weekends.
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE:
- Communication
- Self-Motivation
- Leadership, Inspiring & Influencing
- Teamwork & Collaboration
- Problem Solving
- Decisiveness
- Time-Management
This is a position that requires tactical execution as well as strategic skills and demonstrated ability to influence decision making at the highest levels of the organization.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PRIMARY PURPOSE OF POSITION:
The Patient Access Manager - East Region reports to the Senior Product Manager of Market Access and will be a member of a newly developed commercial organization supporting the company’s efforts related to cenegermin eye drops, which are based on rhNGF (recombinant human nerve growth factor).
Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the first-ever topical biologic medication approved in ophthalmology and the first treatment indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to corneal scarring and visual loss. Oxervate is also the first-ever application of a human nerve growth factor (NGF) as drug or treatment.
The Patient Access Manager - East Region will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PM will identify access barriers and propose strategies to address patient access needs. The PM will manage to specific service level and assist in managing the performance of the team. The PM will also be a member of the field leadership team by playing a customer-facing role and working hand-in-hand with our Key Account Managers to support the needs of physicians and their patients in the field. The PM will assist in identifying, designing, and roll out of patient access materials as needed.
The PM will have an opportunity to collaborate with global stakeholders, influence future growth strategies, and shape the culture of Dompé US
The Patient Access Manager - East Region will be accountable for abiding by the core values of our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.
MAJOR DUTIES OF POSITION:
- Day to day execution of patient customer programs including helping to identify and resolve issues with insurance, the specialty pharmacy, and patient support programs.
- Work closely with the Specialty Pharmacy, Key Account Managers (KAMs), and the patient/family to help case manage all steps required to gain access to therapy.
- Maintain and update patient status to track reimbursement and shipping status of U.S. patients. Will be the main day to day point of contact for KAMs and patient access questions / issues.
- Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks. Suggest appropriate action.
- Partner with the Specialty Pharmacy to triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems).
- Liaise with medical offices as necessary to obtain insurance authorizations and answer questions as appropriate.
- Engage in interactions with Market Access team, Key Account Managers (KAMs) and Regional Directors (RDs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations.
- Identify and execute needed training to the broader team (KAMs, Specialty Pharmacy, etc.).
- Potentially attend patient meetings, industry conferences and sales meetings.
- Some limited travel will be require to medical offices.
- Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information
KNOWLEDGE AND SKILL REQUIREMENTS:
Required Minimums
- Bachelor’s degree, with advanced degree or experience in the Healthcare field required.
- 3-5 years of biopharmaceutical experience; 1-2 years of managed care, reimbursement, channel management, and customer facing experience.
Strongly Preferred Skills
- Strong track record of success in pharmaceutical or biopharmaceutical industry; experience in new product launches, with biologics, and with pharmacy benefit products.
- Experience in “start-up” environments and prior work with ophthalmology or rare/ orphan disease products.
- Experience working closely with field organizations to implement programs with to support physicians and their patients.
- Strong project management skills.
- Ophthalmology experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting.
- Self-starter who can thrive in a fast paced environment, who is able to effectively prioritize, balance multiple priorities, and work independently.
- Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment.
- Keeps current and develops deeper and broader experience in own functional area.
- Demonstration of successful working relationships with external stakeholders: physicians, patient advocacy groups.
- Is open to and actively solicits feedback on performance and skill development needs.
- Demonstrates appreciation for diversity of perspectives and approaches among peers.
- Experience in managing vendors.
- Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
- Exceptional communication and presentation skills, with the demonstrated ability to communicate effectively with diverse internal and external groups, customers, and key stakeholders.
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE:
- Technical & Business Expertise
- Achieving Results
- Collaboration & Teamwork
- Decision Making
- Communication
- Leading Innovation & Change
LOCATION AND TRAVEL:
- Individual will work in corporate office located in San Bruno, CA.
- Overnight travel by plane and by car is required including some weekends to attend medical conferences, customer and vendor meetings, and other meetings as required, both domestically and internationally. ~25% travel.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISOR: DIRECTOR OF MARKET ACCESS & CORPORATE AFFAIRS / INDIVIDUAL CONTRIBUTOR
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PRIMARY PURPOSE OF POSITION:
The Patient Access Manager - West Region reports to the Senior Product Manager of Market Access and will be a member of a newly developed commercial organization supporting the company’s efforts related to cenegermin eye drops, which are based on rhNGF (recombinant human nerve growth factor).
Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the first-ever topical biologic medication approved in ophthalmology and the first treatment indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to corneal scarring and visual loss. Oxervate is also the first-ever application of a human nerve growth factor (NGF) as drug or treatment.
The Patient Access Manager - West Region will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PM will identify access barriers and propose strategies to address patient access needs. The PM will manage to specific service level and assist in managing the performance of the team. The PM will also be a member of the field leadership team by playing a customer-facing role and working hand-in-hand with our Key Account Managers to support the needs of physicians and their patients in the field. The PM will assist in identifying, designing, and roll out of patient access materials as needed.
The PM will have an opportunity to collaborate with global stakeholders, influence future growth strategies, and shape the culture of Dompé US
The Patient Access Manager - West Region will be accountable for abiding by the core values of our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.
MAJOR DUTIES OF POSITION:
- Day to day execution of patient customer programs including helping to identify and resolve issues with insurance, the specialty pharmacy, and patient support programs.
- Work closely with the Specialty Pharmacy, Key Account Managers (KAMs), and the patient/family to help case manage all steps required to gain access to therapy.
- Maintain and update patient status to track reimbursement and shipping status of U.S. patients. Will be the main day to day point of contact for KAMs and patient access questions / issues.
- Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks. Suggest appropriate action.
- Partner with the Specialty Pharmacy to triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems).
- Liaise with medical offices as necessary to obtain insurance authorizations and answer questions as appropriate.
- Engage in interactions with Market Access team, Key Account Managers (KAMs) and Regional Directors (RDs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations.
- Identify and execute needed training to the broader team (KAMs, Specialty Pharmacy, etc.).
- Potentially attend patient meetings, industry conferences and sales meetings.
- Some limited travel will be require to medical offices.
- Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information
KNOWLEDGE AND SKILL REQUIREMENTS:
Required Minimums
- Bachelor’s degree, with advanced degree or experience in the Healthcare field required.
- 3-5 years of biopharmaceutical experience; 1-2 years of managed care, reimbursement, channel management, and customer facing experience.
Strongly Preferred Skills
- Strong track record of success in pharmaceutical or biopharmaceutical industry; experience in new product launches, with biologics, and with pharmacy benefit products.
- Experience in “start-up” environments and prior work with ophthalmology or rare/ orphan disease products.
- Experience working closely with field organizations to implement programs with to support physicians and their patients.
- Strong project management skills.
- Ophthalmology experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting.
- Self-starter who can thrive in a fast paced environment, who is able to effectively prioritize, balance multiple priorities, and work independently.
- Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment.
- Keeps current and develops deeper and broader experience in own functional area.
- Demonstration of successful working relationships with external stakeholders: physicians, patient advocacy groups.
- Is open to and actively solicits feedback on performance and skill development needs.
- Demonstrates appreciation for diversity of perspectives and approaches among peers.
- Experience in managing vendors.
- Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
- Exceptional communication and presentation skills, with the demonstrated ability to communicate effectively with diverse internal and external groups, customers, and key stakeholders.
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE:
- Technical & Business Expertise
- Achieving Results
- Collaboration & Teamwork
- Decision Making
- Communication
- Leading Innovation & Change
LOCATION AND TRAVEL:
- Individual will work in corporate office located in San Bruno, CA.
- Overnight travel by plane and by car is required including some weekends to attend medical conferences, customer and vendor meetings, and other meetings as required, both domestically and internationally. ~25% travel.
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISOR: DIRECTOR OF MARKET ACCESS & CORPORATE AFFAIRS / INDIVIDUAL CONTRIBUTOR
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
BUSINESS DEVELOPMENT MANAGER
Siamo oggi alla ricerca di un Business Development Manager appassionato del settore farma che, a diretto riporto del Chief Commercial Officer, sappia interpretare e implementare coerentemente la strategia di sviluppo del Business della Business Unit Primary Care.
Maggiori responsabità del ruolo:
- Analizzare i piano di progetto e valutarne la coerenza rispetto alle aspettative del cliente interno, la fattibilità e gli impatti economici
- Garantire una costante interfaccia con i clienti sia in fase di definizione contrattuale sia in fase di sviluppo progettuale sia in fase post contrattuale
- Identificare nuove opportunità di business in termini di ampliamento di referenze dei nostri prodotti in portfolio
- Coordinare progetti cross funzionali con l’obiettivo di predisporre e gestire i relativi piani operativi
Il/la candidato/a ideale possiede le seguenti caratteristiche:
- Laurea o titolo equivalente
- Esperienza di almeno 5 anni in ruoli gestionali nel settore farma e di project management
- Interesse nel seguire i nuovi trend
- Ottima conoscenza della lingua inglese (scritta e parlata)
- Capacità relazionali a tutti livelli e di teamwork
- Forte attitudine a lavorare per obiettivi e al problem solving
SUPPLY CHAIN & TECHNICAL OPERATIONS MANAGER
PURPOSE OF THE ROLE
The Manager, Supply Chain & Technical Operations reports to the Vice President, Managed Care & Customer Operations and will be a member of a newly developed commercial organization supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant human nerve growth factor) for patients suffering from neurotrophic keratitis.
The Manager, Supply Chain & Technical Operations ensures that Oxervate can be provided to patients who need it by confirming that adequate supplies are present at all key nodes of the supply chain process.
Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the first-ever topical biologic medication approved in ophthalmology and the first treatment indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to corneal scarring and visual loss. Oxervate is also the first-ever application of a human nerve growth factor (NGF) as drug or treatment. Dompé also has a rich clinical development pipeline with multiple ongoing clinical trials globally.
The Manager, Supply Chain & Technical Operations will be accountable for abiding by the core values of our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.
MAIN AREAS OF RESPONSIBILITIES OF THE ROLE
- Own all supply-chain reporting to internal partners. Update the manufacturing forecast that is given to our plant, seeking information from internal partners and regularly adjusting plans based on trends when required
- Maintain knowledge of the quantity and type of items at all points in the U.S. supply chain (Commercial and patient assistance program inventory, device kits, shipping materials), shifting inventory between locations, modeling demand and requesting replenishment to ensure adequate safety stock as needed
- Provide data to internal partners for required government reporting, including- Quarterly reporting (units, lot and batch numbers) to FDA - Volume sold into the channel for government price reporting
- Serve as an issue-spotter, identifying potential snags before they happen and proactively developing contingency plans to prevent interruptions in supply
- Evaluate cost drivers of U.S. supply chain (shipping to the U.S., admin kits, in-country transfers to SP, patient pack-out) and develop opportunities to reduce cost
- Proactively identify opportunities to speed time to saleable product
- Serve as the U.S. point person and cross-functional team leader for all packaging changes
- Resolve Quality-related questions from the 3PL and SP and make decisions when needed, partnering with Quality to ensure that appropriate records of any deviations are maintained and appropriated filed
- Effectively summarize key information such as program progress, timeline updates, and risk/opportunity assessments for periodic presentations to management, escalating potential challenges when appropriate
- In collaboration with Supply Chain organization, Quality, and Procurement, support efforts to select and implement new 3PL or SP partners, including compliance, contract management, RFPs
- Oversee the Logistics Policies and Procedures for the US market in alignment with the company’s guidelines with full understanding of legal framework in all operating territories and awareness of planned regulatory changes
- Support Quality with investigations for temperature transit excursions, root cause determination, event documentation, assessment of recommended risk mitigation plans and the monitoring of their effectiveness
- Provide planning and implementation support in the area of qualification activities for alternative shipping and monitoring systems
- Provide support to routine metric activities, reporting and organization of the distribution tools and KPIs
- Lead/Contribute to the S&OP process among Supply Chain, Sales, Marketing, Manufacturing and Finance for product inventory and exceptions management (shortage; stock out), inbound stock priority based on Depot Stock Management and SP daily sales evolution
EDUCATION
- PhD, Bachelor or Master degree, preferably in Life Science, Business or Finance
- Advanced degree highly preferred
- APICS or Executive Master in Supply Chain is a plus
- Six Sigma or quality certification a plus
FURTHER REQUIREMENTS
- 5+ years’ experience in supply chain department of pharma company, or in global logistics within a pharmaceutical environment is required.
- Strong track record of success in pharmaceutical or biopharmaceutical industry is preferred; including projects with high degree of uncertainty (e.g. new product launches, competitive/dynamic markets)
- Self-starter who can thrive in a fast paced and challenging start-up environment, who is able to effectively balance multiple priorities
- Demonstration of successful working relationships internally and with external stakeholders
- Strong problem solving capability to meet business objectives and a positive attitude, with the ability to deal with ambiguity and to challenge the status quo
- Proven track record when it comes to strategic prioritization, innovative thinking, effective decision-making, and performance
- Demonstrated excellence as a leader in teammate working within cross-functional teams and in multicultural and matrix environments.
TECHNICAL KNOWLEDGE
- Working knowledge of SAP (R/3 & APO), GDP and QMS
- Deep understanding of current industry practices, global regulatory guidelines, and experience with health authority interactions is desired.
- Outstanding analytical skills, including PC skills and modeling inventory levels
- Experience in international Logistics/ Transport/Cold Chain Environment is a plus
- Experience in systems and processes qualification is a plus
Soft Skills
- Excellent Professional Written and Verbal Communications skills
- Critical Thinker and Active Listener
- Self-Motivated
MEDICAL COMMUNICATIONS MANAGER US (MCM)
Under the guidance of Medical Affairs leadership, the Medical Communications Manager (MCM) develops the medical information plan based on sound scientific rationale and drives the implementation of the plan. This includes the development of publications (abstracts, posters, manuscripts) as well as medical information materials. The MCM is also a sitting member of the Promotional Materials Review (PRC) and reviews of behalf of the Medical Affairs department.
This role will report into the Director, Medical Science Liaisons and will be based in either our San Francisco Bay Area or Boston office.
MAIN AREAS OF RESPONSIBILITIES OF THE ROLE
- Systematically identifies medical information needs based on incoming medical information request forms (MIRFs) received, and develops related Standard Response Documents (SRDs). This will involve medical research via PubMed and other databases, as well as primary analysis of the clinical study report (CSR) with our internal R&D team
- Writes and obtains internal reviews and approvals for posters and abstracts submitted for all major Ophthalmic conferences in a timely manner, planning in advance for and adhering to deadlines
- Represents the Medical Affairs function on the Promotional Review Committee (PRC), reviewing all pieces for medical accuracy and ensures pieces reviewed follow all OPDP and regulatory standards
- Creates and manages the tactical execution of materials (e.g., slide decks, FAQs) for field medical personnel
- Develops content for presentations at scientific meetings, including Medical Affairs Advisory Board Meetings and Medical Symposia supported by the company
- Performs regular literature surveillance, informs appropriate individuals about general literature of interest, and creates detailed alerts upon identification of high interest new literature in a timely manner
- Assists in the development and maintenance of departmental processes, operations, policies, SOPs, and associated documents
- Supporst medical affairs initiatives as needed and perform other related duties as required by position
- Provides fair and balanced medical and scientific communications that are not misleading and adheres to the highest ethical standards
EDUCATION
- M.S. or Doctorate degree in a scientific discipline strongly preferred
- Working knowledge and understanding of Good Publication Practices is required
FURTHER REQUIREMENTS
- 2-4 years of experience in Medical Communications or Medical Information at the pharmaceutical or agency level, ideally with some focus on publication planning and medical writing
- Proven ability to synthesize and clearly communice large amounts of scientific data in way where the most important points are understood
- Excellent organizational skills and strong attention to detail; and ability to prioritize effectively and handle multiple tasks
- Strong interpersonal skills including verbal and written communication are essential in this collaborative work environment
- Able to work in a global cross-functional environment
- Able to travel domestically via air and car as needed
TECHNICAL KNOWLEDGE
- Superior written and verbal communication skills
- Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential, including ability to present concepts verbally
- Able to manage challenging medical questions to develop SRDs that are clear and concise
- Experience in ophthalmology is strongly preferred
- Experience in Neurotrophic Keratitis and/or Dry Eye Disease and/or Cornea is a plus
- Experience with Datavision or other publication planning software a plus
- Develop and update knowledge of applicable pharmaceutical guidelines and regulations, Code of Ethical Practices and company policies
- Above average computer skills (MS Office, databases, etc.)
SOFT SKILLS
- Able to work effectively in virtual and multi-disciplinary teams
- Self-motivated and has a positive attitude: has a winning attitude and demonstrates a commitment to goals
- Highly motivated and self-directed with ability to think innovatively & strategically, skillfully plan, manage and prioritize multiple projects independently; demonstrates resilience and flexibility
- Exceptional time management skills
- Abilty to lead without authority
Marketing Officer Albania
Dompé is looking for a Marketing Officer – temporary contract - in Tirana now. For the details of the position please see below.
Main responsibilities and tasks for the position
- Support in the interactions and reporting of local department with Marketing HQ.
- Prepare and support the brand strategy alignment with market insights and HQ Brand Plan.
- Prepare market analyses about the brand responsible, forecast and strategy of implementation aligned with Sops, and Brand Plan approved.
- Monitor the impact and performance in market proposing the adjustment and actions in case of deviations from the plan.
- Support the Marketing Manager in new launches.
Requirements
- Economic - Scientific Degree / Master’s degree/Specialization in Economy field if Scientific background
- Minimum 1 year of working experience in the role
- Fluency in English [and Italian] – written and spoken
- Strong computer skills, including MS Office (Excel, Power Point)
- Very good communication skills, proactive, teamworking, flexible thinking, sense of urgency, creativity, integrity
- Good organization skills, independent in performing the duties
- Based in Albania
Key Account Manager
Per la nostra Business Unit Primary Care, che vanta un listino di farmaci etici, otc, integratori e parafarmaci, siamo alla ricerca di un Key Account Manager che dovrà garantire il raggiungimento degli obiettivi di vendita del canale indiretto attraverso un’efficace gestione dei clienti assegnati, nel rispetto delle linee guida Aziendali.
Principali aree di responsabilità
- Assicurare la definizione delle strategie commerciali per i clienti assegnati
- Elaborare e proporre il piano annuale di vendita in base alle linee condivise ripartendolo da un punto di vista temporale, assicurando il raggiungimento degli obiettivi in esso contenuti
- Garantire la gestione dei Clienti Assegnati, definendo le condizioni commerciali nel rispetto delle linee guida Aziendali
- Garantire il corretto utilizzo dei materiali promozionali o di merchandising sui clienti assegnati
- Monitorare costantemente gli andamenti delle vendite ed il livello di raggiungimento degli obiettivi quali – quantitativi assegnati, attivando eventuali interventi correttivi in caso di scostamenti rispetto al pianificato
- Assicurare e monitorare costantemente la review delle politiche commerciali e di pricing
- Collaborare con il Trade Marketing nella individuazione ed implementazione delle azioni promozionali dedicate ai clienti assegnati
- Garantire la predisposizione del Preview Plan per l'anno entrante e la preparazione dei dati di competenza per le riunioni di budget, Forecast, Planning Mensile e del Business Board
Requisiti
- Laurea
- Conoscenza fluente della lingua inglese
- Esperienza di almeno 2 anni nel medesimo ruolo in aziende del settore farma e/o GDO; l’esperienza nel settore farma costituirà titolo preferenziale
- Disponibilità a trasferte su tutto il territorio nazionale
Sede Milano
DIRECTOR OF LEGAL & COMPLIANCE - DOMPE' US Inc.
PRIMARY PURPOSE OF POSITION:
The Director of Legal and Compliance leads the U.S. Legal and Compliance Function, collaborating closely with the healthcare compliance team. This person will be a key executive at the company who advises the GM for the U.S. as well as and the leadership team in our headquarters in Milan, Italy and various cross-functional teams. This position has broad scope and a successful candidate will have deep expertise in certain key functions, including contracting and employment, as well as general corporate experience in the pharma/biotech sector. A disciplined decision maker who is comfortable in an entrepreneurial environment and capable of working effectively in such a setting is essential.
The Director of Legal and Compliance will be accountable for abiding by the core values of our Dompé culture, which are: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit and be adaptable to a “start-up” environment where resources are limited due to our organization’s smaller size
This is a position that requires tactical execution as well as strategic skills and demonstrated ability to influence decision making at the highest levels of the organization.
MAJOR DUTIES OF POSITION:
- Conracts: Lead the Legal function for the U.S. organization, including the contracts function, which will require document review and redlining as well as the provision of strategic advice on goals, priorities, contract structure, and relationship management for vendors including HCPs and clinical trial sites. Manage relationships with outside counsel.
- Employment: Troubleshoot employee relations matters, involving external counsel as needed. Draft offer letters, restrictive covenant, and employment agreements. Advise management regarding employee benefits program, including design of variable compensation plan for corporate employees.
- External Communications: Review and approve promotional and non-promotional external communications through legal and compliance lens, as a sitting member of the promotional materials review (PRC) process and a partner of the corp comm function
- Compliance: Collaborate closely with the HCC Dept in Milan and the U.S. compliance officer, providing support as needed, including oversight of aggregate spend reporting.
- General Legal Support: May include collaboration with IP team, work on business development activities, privacy, and other matters.
KNOWLEDGE AND SKILL REQUIREMENTS:
Required Minimums
- JD degree from an accredited law school, state bar admission
- 10+ years of successful management experience in pharma/biotech industry
- 7+ years of experience practicing law at a law firm and/or biopharmaceutical company, including substantial in-house experience at a company with marketed prescription drugs
- Commercial stage and product launch experience, ideally in orphan disease and/or specialty markets
Strongly Preferred Skills
- Experience managing outside counsel, including for compliance, employment, tax, philanthropy, privacy, IP and other matters
- Ability to influence without authority
- Ability to leverage critical thinking and problem solving skills to overcome business challenges and deliver innovative solutions
- Strong strategic planning and organizational skills
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE:
- Decision Making
- Collaboration & Teamwork
- Communication—Feedback & Coaching
- Business Knowledge
- Achieving Results
PHYSICAL DEMANDS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The individual must be able to:
- Spend considerable time at the computer
- Use the telephone to speak with external individuals
- Travel domestically and to Europe without restriction and at times for extended periods; flights will be required
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISOR:
Chief Legal, Ethics & Compliance Officer (Milan, Italy)
LOCATION: SAN BRUNO, CA or BOSTON, MA
Remote location with travel to HQ could be considered for a candidate with exceptional experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ACCOUNTING & PROCUREMENT SPECIALIST, DOMPÉ U.S.
DESCRIPTION
Dompé is a private, rapidly scaling global biopharmaceutical company founded in Milan, Italy,
with a 165-year legacy of medical innovation. Nearly 90 years after its origination in 1853, it
became a modern pharmaceutical company in 1940. Dompé’s foundation and private structure
greatly influence its priorities today, enabling the company to innovate for the benefit of patients
facing both everyday wellness needs and more rare conditions. Dompé operates two strategic
areas in select markets around the world: Primary Care, which includes prescription and overthe-
counter products; and Biotechnology and Rare Disease, which recently expanded into the
United States.
Today Dompé employs 700 employees worldwide and is rapidly scaling in the United States,
Spain, Germany and France. In the United States, the company has an R&D hub in Boston and
has based the commercial organization in the San Francisco Bay Area.
PRIMARY PURPOSE OF POSITION:
The Accounting & Procurement Specialist reports to our Finance Department at the company
headquarters in Milan, Italy and will be a member of a newly developed organization supporting
Dompé’s first ophthalmic biologic product based on rhNGF (recombinant human nerve growth
factor) for patients suffering from neurotrophic keratitis.
Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the
first-ever topical biologic medication approved in ophthalmology and the first treatment
indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to
corneal scarring and visual loss. Oxervate is also the first-ever application of a human nerve
growth factor (NGF) as drug or treatment.
The Accounting & Procurement Specialist will support the organization on a variety of items
related to our commercial activities in the U.S., including purchasing, accounts payable and
receivable, and finance-related activities related to human resources. Strong customer service
skills, for internal stakeholders as well as external customers and supplies, will be crucial in
order to succeed. Knowledge of procurement practices including bid comparisons, as well as
accounting principals related to accounts payable and accruals will be helpful.
The Accounting and Procurement Specialist will be accountable for abiding by the core values of
our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail,
Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be
flexible, and adaptable to new situations.
MAJOR DUTIES OF POSITION:
Purchasing
- Guarantee the prompt procurement of goods and services in response to requests from
internal clients
- Ensure the procurement of direct and indirect goods, services and equipment’s, finding the
appropriate suppliers, through negotiations on price and best commercial, economic,
financial terms and conditions, until the formalization of the order or the signing of the
contract, collaborating with the Purchasing Dept and Legal Dept in HQ;
- Assure the identification and qualification of potential suppliers and partners.
Personnel Administration
- Support the Personnel Administration Function based in HQ for all the finance- activities
related to personnel management, including payroll, tax, insurance,social security, and
retirement contributions;
- Support HQ in the benchmarking of employee compensation, and implementation of
compensation plans, incentive systems and company benefits, directly contacting the
identified provider(s)
Support the U.S. team as the first local point of contact for finance-related HR questions,
including serving as the lead contact for our payroll and benefits providers; recommend
and execute changes to employee communications, including onboarding, to ensure
information is clear
Accounting
- Support the operations connected with accounts payable and receivable, employee expense
reimbursement payment of incentive compensation
- Ensure that the reconciliation of the supplier profile and accounts for the account payable
cycle are correct
- Prepare the reports for month-end administrative and accounting closure
- Liaise with customers for requests and unpaid orders
- Contribute to the efficient and punctual management of personnel expense notes in
compliance with the Corporate procedures
EDUCATION
- Bachelor’s Degree in Accounting, Finance, Business or related field
FURTHER REQUIREMENTS
- Minimum of 2 years of accounting experience, preferably in Accounts Payable.
- Able to communicate clearly and professionally to all levels of the company and with
external vendors
- Strong computer skills including intermediate to advanced knowledge of MS Excel
- Proficient in use of SAP and contracting software for purchasing Excellent organizational
skills and high attention to detail
- Must be able to work in a fast paced, high volume environment
- Strong analytical skills
- Works with a sense of urgency and is able to meet deadlines by prioritizing tasks
- Proficient in handling highly confidential matters with discretion
- Language skills in Italian are a plus
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE
- Technical & Business Expertise
- Achieving Results
- Collaboration & Teamwork
- Communication
LOCATION AND TRAVEL:
- Individual will work in corporate office located in San Bruno, CA and will work closely
with our corporate headquarters in Milan, Italy
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
SUPERVISOR: INDIVIDUAL CONTRIBUTOR
Strategic Controlling Senior Specialist HQ EXEMPT
We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.
US Senior Product Manager
PRIMARY PURPOSE OF POSITION:
The Senior Product Manager reports to the Head of Marketing and will be a member of a newly developed commercial organization supporting the company’s efforts related to cenegermin eye drops, which are based on rhNGF (recombinant human nerve growth factor).
Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the first-ever topical biologic medication approved in ophthalmology and the first treatment indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to corneal scarring and visual loss. Oxervate is also the first-ever application of a human nerve growth factor (NGF) as drug or treatment.
The Senior Product Manager will prioritize and deliver the assets that our Key Account Mangers will use to educate key stakeholders in the physician’s office about the product. The SPM will also play a role in refining the product launch strategy, critical success factors, behavioral objectives and tactics to ensure all financial (sales projections, market share, etc.) and non-financial (brand management, staff development) goals are met. This individual will be required to contribute a high level of clinical and market expertise and lead various agencies, consultants, and global marketing partners to successfully maximize patient access to the product in the U.S.
The Senior Product Manager will be accountable for abiding by the core values of our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.
MAJOR DUTIES OF POSITION:
- Develop and launching promotional campaigns, messages, educational programs and sales tools
- Help to guide strategic decisions and ensuring flawless execution of programs to HCPs and their patients
- Develop annual tactic plan, including highlighting knowledge gaps and planning appropriate market research of other tactics as needed (e.g. advisory boards)
- Leverage the knowledge of the team across our global organization, collaborating with external vendors and internal departments including marketing, legal, regulatory, medical affairs, corporate and compliance. Lead all projects through the local legal, regulatory, and medical review process
- Recommend and manage program budget, and use key performance indicators (KPI) to track success of promotional programs
- Comply with all laws, regulations and policies that govern the conduct of Dompé activities
- Conduct routine field travel with Key Account Managers (KAMs) and participate in local meetings to assess market landscape, messaging and utilization of resources
- Collaborate with KAM leadership to create effective and compliant training plan around messaging and resource utilization
KNOWLEDGE AND SKILL REQUIREMENTS:
Required Minimums
- Bachelor’s degree and advanced educational degree or experience in the Healthcare field required
- 5-7 years of biopharmaceutical experience; 2-3 years of biopharmaceutical marketing (managed care, brand, and/or product management) experience
Strongly Preferred Skills
- Strong track record of commercial and marketing success in pharmaceutical or biopharmaceutical industry; experience in new product launches
- Experience in “start-up” environments and prior work with rare or orphan disease products
- Experience working closely with field sales organizations to implement programs with measurable business impact
- Strong project management skills and experience managing multiple vendors
- Ophthalmology experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting
- Self-starter who can thrive in a fast paced environment, who is able to effectively prioritize and balance multiple priorities
- Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment
- Keeps current and develops deeper and broader experience in own functional area
- Demonstration of successful working relationships with external stakeholders: physicians, patient advocacy groups
- Is open to and actively solicits feedback on performance and skill development needs
- Demonstrates appreciation for diversity of perspectives and approaches among peers
- Deep experience in managing advertising agencies, consulting companies and other vendors
- Expert understanding of U.S. biopharmaceutical Medical/Regulatory/Legal review process
- Expert in powerpoint and excel
- Exceptional communication and presentation skills, with the demonstrated ability to communicate effectively with diverse internal and external groups, customers, and key stakeholders.
CORE COMPETENCIES REQUIRED FOR SUCCESS IN THIS ROLE INCLUDE:
- Technical & Business Expertise
- Achieving Results
- Collaboration & Teamwork
- Decision Making
- Communication
- Leading Innovation & Change
LOCATION AND TRAVEL:
- Individual will work in corporate office located in San Bruno, CA
- Overnight travel by plane and by car is required and will range from 25-30%, including some weekends to attend medical conferences and other meetings
WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISOR: US HEAD OF MARKETING
INDIVIDUAL CONTRIBUTOR
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
